Shipping and Returns policy.
Effective Date: 01/02/2025
At Sensory Square, we aim to provide a seamless shopping experience, ensuring that your orders arrive in a timely manner and that you are satisfied with your purchases. Please take a moment to review our Shipping and Returns Policy to understand how we handle orders, shipping, and returns.
1. Shipping Policy
Processing Time:
All orders are processed within 3-5 business days. Please note that orders are not processed on weekends or public holidays. If we experience a high volume of orders or during peak seasons, there may be slight delays. We will notify you if your order is delayed for any reason.
Shipping Rates and Delivery Times:
Shipping costs are calculated based on the destination, weight, and size of your order. You will be able to see the shipping cost at checkout before finalizing your purchase.
Standard Shipping: Estimated Delivery Time, 5-10 business days
Please note that shipping times may vary depending on your location and the shipping carrier.
Order Tracking:
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to track your shipment. You can use this information to monitor the status of your delivery.
Shipping Restrictions:
Currently, we offer shipping within Australia. If you are located in a country not listed, please contact us at sensorysquare@hotmail.com to inquire about international shipping options.
2. Returns Policy
At Sensory Square, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer the following returns and exchange options:
Eligibility for Returns:
To be eligible for a return, the item must be:
In its original condition (unused, unwashed, or unworn) and in the original packaging.
Return organised within 3 days from the delivery date.
Accompanied by the original receipt or proof of purchase.
How to Initiate a Return: To start a return, please contact us at sensorysquare@homtail.com with the following details:
Your order number
The item(s) you wish to return
A brief reason for the return
Once your return request is received, we will provide you with instructions on how to return the item(s). Please note that you are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item shipped or damaged goods).
Refunds and Processing: After receiving and inspecting your returned item, we will process your refund within5-10 buisness days. Refunds will be issued to your original payment method. Please note that shipping fees are non-refundable unless the return is due to our error.
Exchanges:
If you would like to exchange an item for a different size or colour, please contact us at sensorysquare@hotmail.com to initiate the exchange process. The exchanged item must meet the same conditions outlined in our returns policy.
3. Damaged or Defective Items
If your item arrives damaged or defective, please notify us immediately at [Your Contact Email] within [Insert Number of Days, e.g., 5 days] from receiving your order. We may request photos of the damaged item to process your claim. In such cases, we will either offer a full refund or send a replacement at no additional cost to you.
4. Lost or Stolen Packages
Sensory Square is not responsible for lost or stolen packages once the order has been marked as "delivered" by the carrier. We recommend contacting the carrier for assistance in such cases. If you believe your package is lost, please contact us at sensorysquare@hotmail.com, and we will do our best to assist.
5. International Returns
If you are returning an international order, please note the following:
You are responsible for all customs duties and taxes for returned items.
International returns may take longer to process.
6. Contact Us
If you have any questions about our Shipping and Returns Policy or need further assistance, please don't hesitate to contact us:
Sensory Square
Email: sensorysquare@hotmail.com